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Re: PETSMART

Posted by petsmart's facilities on 5/08/07
(4) Comments
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    all petsmarts are adapted to the buildings they rent in which
    they operate their business. they cann't just rip a new
    section into the structure. All petsmarts have a quarantine
    area that may look like a closet but is infact larger than
    that. It has seperate heating and caging designed to be
    easily disinfected and a closed ventilation system. All new
    incoming animals are Quaranteened in this area fo observation
    and given Nutralite to help minimize stress. (nutralite has
    electrolye support and probiotics). The caging is kept simple
    to reduce stress and be easily disinfected. The rooms are
    kept dark to minimize stress and promote recovery. I totally
    see this as not benefitting birds. But they also house any
    ill furries who this does help. When animals are cleared
    after 3 days they are released to the sales floor. Another
    section of the store houses ill animals. All are seen by vets
    and bi daily progress notes accompany each animal. Managers
    sign off after the emplyees on these four times daily and the
    Animal manager reviews them with the vet every three days or
    immediately if an emergency arises. If there are sick birds
    being treated and quarantined in this area it may well be that
    the vendor may be returning to remove the ill birds and finosh
    the treaments at their specialty facility depending on the
    situation. Petsmart even has strict rules where employess
    must wear protective disposable gowns and masks when servicing
    any part of any of the aviaries in any of the three rooms.
    They do this prior to the store open. This is how it is
    supposed to be. This is the program petsmart has for its
    P&P. I've worked at all of the mager chains and this company
    tries very hard to do the best by its animals and customers.
    Please don't let one bad chain represent all the good ones I
    know are out there. If your store is not adhering then keep
    calling the hot line number. IT will get fixed as the
    managers bonuses are based largely on the satisfaction
    comments and survey's of the customers. Hope this gives you
    some thoughts and avenues to pursue compliance. Good luck.

    On 4/28/07, jill wrote:
    > On 4/27/07, Birdiegirl #1 wrote:
    >> There is never any reason to house birds in a closet
    >> whether for quarentine or because of the extra amount of
    >> birds. Besides if they are being quarentined then they
    >> should not be available for purchase until after the
    >> quarentine period.
    >> If they can provide a room to house cats for adoption
    >> that has glass windows and plenty of lighting as well as
    >> room to move around in then they can do the same for the
    >> birds that are quarentined. They have a room that you can
    >> watch them groom dogs in that is closed off to the store
    >> area, that is the same type of room they need to avail for
    >> the extra, or quarentined birds.
    >> If they were being quarentined then a closet that is open
    >> is not going to do it the potential illness can become
    >> airborne with the heating and airconditioning system and
    >> be dispelled throughout the whole store, (so much for the
    >> people that bring the pets in shopping with them).
    >
    > PLEASE MAKE NO MISTAKE...I DO NOT AGREE WITH THE POLICY'S OF
    > PETSMART IN ANY WAY! I WAS RELAYING TO YOU WHAT THE EXCUSE
    > WAS THAT I WAS GIVEN. I TOTALLY AGREE THEY SHOULD HAVE
    > BETTER FACILITY FOR THE BIRDS. WHAT CAN WE DO? I'LL HELP IF
    > I CAN,JILL